Db365 FAQ — All Your Questions Answered

No, each person is only permitted one account on db365. If someone creates multiple accounts, all of them may be permanently closed and any balances forfeited. This rule is strictly enforced to maintain a fair gaming environment.

Yes, KYC (Know Your Customer) verification must be completed before your first withdrawal. You'll need to upload a government-issued ID (NID or passport). KYC verification is usually completed within 24 hours and ensures the security of your account.

You must be at least 18 years old to register on db365. We are committed to responsible gaming and to keeping minors away from gambling. Accounts may be temporarily suspended if age verification fails.

on the login page Go to the login page and click the "Forgot Password?" link. An OTP will be sent to your registered mobile number or email. Verify your identity using that code, then set a new password. The whole process takes just 2 minutes.

After 5 consecutive failed login attempts, your account will be automatically locked for 30 minutes. To unlock it sooner, reset your password or contact our 24/7 Live Chat support. Repeated lockouts may trigger a security review.

After logging in, go to Account Settings and find the 2FA option under the "Security" section. You can enable 2FA using your mobile number or an authenticator app. Once active, you'll need to enter an OTP along with your password at each login, keeping your account significantly more secure.

db365 supports the most popular payment methods in Bangladesh:

• Mobile Banking: bKash, Nagad, Rocket, Upay
• Bank Transfer: Dutch-Bangla Bank, BRAC Bank, and other major banks
• Crypto: USDT, BTC (limited).

All payments are processed through secure, encrypted channels.

The minimum deposit on db365 is just BDT 200, making it easy for new players to get started. Maximum deposit limits may vary by payment method. Deposits are typically credited to your account within 1–5 minutes.

Mobile banking withdrawals (bKash, Nagad) are typically processed within 15–30 minutes. Bank transfers may take 1–3 business days. First-time withdrawals require KYC verification, which can take up to 24 hours. The minimum withdrawal amount is BDT 500.

db365 does not charge any fees for deposits or withdrawals. However, your mobile banking provider (such as bKash or Nagad) may apply their own service charges. Network fees may also apply to crypto transactions.

As a new member, you'll receive a welcome bonus on your first deposit. Register, verify your account and make your first deposit — the bonus will be credited to your account automatically. Visit the Promotions page for bonus amounts and terms.

No, bonus funds cannot be withdrawn directly. Bonuses come with Wagering Requirements — typically you must wager between 15x and 30x the bonus amount before any winnings from the bonus become withdrawable. Specific terms apply to each individual bonus.

db365's Daily Cashback Bonus returns a percentage of your net daily losses. Cashback is usually credited automatically at the end of each day. The cashback rate depends on your VIP level — higher tiers earn a higher percentage.

db365 offers betting on more than 20 sports. Popular options include:

• Cricket (IPL, BPL, Test, ODI, T20)
• Football (Premier League, Champions League, World Cup)
• Badminton, Tennis, Basketball
• E-Sports (CS:GO, Dota 2, FIFA)

Live betting is also available across all sports.

db365's Live Casino section offers you the chance to play live with real dealers. Popular games include:

• Baccarat, Blackjack, Roulette
• Teen Patti, Andar Bahar
• Live Dragon Tiger
• Live Game Shows (Money Wheel, Crazy Time)

All games are delivered in HD video streaming, with dealers available in Bengali.

db365's In the Slots section Free spin promotions run regularly. There are several ways to earn free spins — as part of a welcome bonus, through weekly promotions, or triggered in specific slot games via scatter symbols. Check the Promotions page regularly so you never miss a new offer.

The db365 app is available directly from our Download Page available for download. Android users can download and install the APK file directly. The app is also available for iOS users. Before downloading, make sure to enable "Unknown Sources" in your phone's settings.

Yes, db365 on the Mobile App Every feature from the website is available in the app — Sports Betting, Live Casino, slots, deposits, withdrawals, and customer support, all in one place. You'll also get push notifications so you're always first to know about new bonuses and promotions.

If you're having trouble installing the app, follow these steps:

• Make sure your phone has enough storage space available (minimum 100 MB)
• Go to Android Settings → Security → enable "Unknown Sources"
• Re-download the APK file (the file may be corrupted)
• If you have any issues, please reach out to our Live Chat support