Privacy Policy — db365

1 Introduction

Db365 is a trusted online gaming platform built for players in Bangladesh. The personal information you share with us is something we take very seriously. This Privacy Policy explains what data db365 collects, why we collect it, and how securely it is stored.

We believe transparency is the foundation of trust. That is why everything on this page is explained in plain, straightforward language — no complex legal jargon. By using db365's services, you agree to this Privacy Policy. If you have any questions, feel free to reach out to our support team at any time.

This policy applies only to the db365.onl website and the db365 mobile app. Third-party websites and services are governed by their own privacy policies.

2 What Data We Collect

Db365 only collects data that is necessary to provide our services. We never gather personal information beyond what is needed. See the table below for full details:

3 How We Collect Information

Db365 collects your information in several ways, always with your informed consent.

Direct Collection

• Information you provide at the time of registration.
• Documents uploaded during KYC verification.
• Information provided at the time of deposit or withdrawal.
• What you write in support chat or via email.

Automatic Collection

• Cookies and session data collected while browsing the site.
• Device IP address and timestamp at the time of login.
• Operating system and device information collected during app usage.
• Log data of gaming activity.

4 Purpose of Data Use

Db365 uses collected data strictly for defined purposes. Your information will never be used for unrelated or unauthorized activities.

• Account Management: To create and maintain your profile.
• Identity Verification: To complete the KYC process and verify your age.
• Financial Transactions: To successfully process deposits and withdrawals.
• Security: To prevent unauthorized account access and fraud.
• Customer Support: To resolve your issues quickly and effectively.
• Responsible Gaming: To detect unusual gaming patterns and provide the necessary support.
• Legal Obligations: To comply with regulatory authority guidelines.
• Service Improvement: To analyze and improve the user experience.

5 Data Sharing & Third Parties

Db365 never sells your personal data. However, in certain limited circumstances, information may be shared with trusted third parties:

When Data Is Shared

• Payment Processors: To process transactions via mobile banking services such as bKash, Nagad, and Rocket.
• KYC Partner: With authorized verification service providers for identity verification.
• Legal Authorities: In response to valid requests from courts or law enforcement agencies.
• Security Experts: To defend against cybersecurity threats.

When Data Is Not Shared

• With advertisers or marketing companies.
• With other gaming platforms or competitors.
• With any individual or organization without your consent.

6 Cookies & Tracking

Db365's website and app use cookies. Cookies are small text files stored in your browser that help improve your experience on the site.

Types of Cookies We Use

• Essential Cookies: To maintain login sessions and ensure security. These cannot be disabled.
• Performance Cookies: To analyze which sections of the site are most frequently used.
• Functionality Cookies: To remember your language preferences and settings.

You can disable cookies through your browser settings, though some features may not function properly as a result.

7 Data Protection Measures

Db365 uses industry-leading security technology to protect your data. Our security framework is multi-layered and continuously updated.

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Database Encryption: All stored data is kept in encrypted form.
• Two-Factor Authentication: Two-factor authentication for account access.
• Firewall & DDoS Protection: Protecting servers from cyberattacks.
• Regular Security Audits: Regular assessments conducted by independent security experts.
• Restricted Access: Only authorized personnel have access to your information.

8 Data Retention Period

Db365 does not store your data indefinitely. Each type of data has a defined retention period:

• Account Information: For as long as the account is active, and 5 years after closure.
• Financial Transaction Records: 7 years from the date of completion (legal requirement).
• KYC Documents: 5 years after account closure.
• Support Chat Logs: Deleted 2 years after the last point of contact.
• Cookies & Session Data: Up to 1 year.

Once the specified retention period ends, data is securely deleted or anonymized.

9 Your Rights

As a db365 user, you have important rights over your own data. We respect these rights at all times:

• Right to Know: Contact support if you would like to know what data we hold about you.
• Right to Rectification: If any of your information is incorrect, you can update it through your profile or by contacting support.
• Right to Erasure: You may request deletion of your data beyond what is required by legal obligations.
• Right to Portability: You may request a copy of your data in a machine-readable format.
• Right to Object: You may object to the processing of your data for specific purposes.
• Right to Withdraw Consent: You may withdraw your consent to promotional communications at any time.

To exercise any of the rights above, email us at [email protected]. We aim to respond within 30 business days.

10 Children's Privacy

Db365 does not provide services to anyone under the age of 18. We do not knowingly collect data from minors. If an underage account is identified, it will be closed immediately and all associated data will be deleted.

If parents believe their child has created an account on db365, please contact support immediately.

11 Policy Changes

Db365 may update this Privacy Policy from time to time. For any significant changes, we will notify you by email or in-app notification. Always check the "Last Updated" date at the top of the page.

Continued use of our services after any changes constitutes your acceptance of the updated policy.

12 Contact

For any questions, requests, or complaints regarding our Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: Log in to db365.onl and reach us via the chat window.
• Response Time: Typically within 24–48 hours.